The white label software operator ProgressPlay has been fined £1 million by the UK Gambling Commission over a series of social responsibility and anti-money laundering failings.
They failed to put in place adequate processes for monitoring customer activity after they had opened an account, which potentially allowed for problem gambling behaviours to go unnoticed.
The regulator also found that ProgressPlay had insufficient controls and risk assessments in place to combat any potential instances of Money Laundering and Terrorist Financing (MLTF).
Lacking Progress
ProgressPlay, whose business model sees them licence a package of slots and table games to more than 130 white label partners, which include betting sites and online casinos, have been dealt with severely by the Gambling Commission – this is just the fourth seven-figure fine they have dished out in 2025.
As well as failing to monitor the activities of new customers effectively, there were failings in ProgressPlay’s interactions with existing players too; nor whether certain patterns of behaviour needed to be escalated with a responsible gambling intervention.
In terms of AML, ProgressPlay failed to introduce adequate measures to protect against MLTF, were not cognisant of all the risks associated with anti-money laundering – hence their lack of adequate controls, plus a failure to properly analyse source of funds in customer transactions, which prevented them from building an accurate profile of each individual.
In addition to the fine, ProgressPlay have also been given a formal warning as to their future endeavours, alongside an expectation that they will undergo a third-party audit down the line to ensure that they have introduced effective measures to prevent against social responsibility failings and anti-money laundering breaches in the future.
The Commission’s director of enforcement, John Pierce, urged licensed operators to regularly test their controls to ‘confirm their effectiveness.’
“Gambling businesses must have robust policies and procedures in place to protect consumers and ensure appropriate anti-money laundering controls are maintained,” he said.
“As part of the regulatory outcome, ProgressPlay is now required to undergo an independent third-party audit to assess the adequacy of its compliance arrangements across these areas.
“Operators should be in no doubt: repeated regulatory breaches will result in increasingly severe enforcement action.”
In an ironic twist on their name, this is a brand that seemingly isn’t making progress when it comes to their regulatory obligations.
In 2022, ProgressPlay were fined £175,000 after being found to have breached their licence conditions with regards to social responsibility and AML measures.
“This case marks the second time ProgressPlay Limited has been subject to enforcement action by the Gambling Commission,” Pierce commented.
“Its failure to meet AML obligations, along with the gaps identified in its social responsibility processes, are unacceptable.”
A Million Reasons
This is the fourth time that the regulator has fined an operator £1 million or more in 2025.
The first seven-figure sanction penalised Greentube Alderney Ltd… just nine days into the new year.
Trading as Admiral Casino, Greentube were fined exactly £1 million for social responsibility and AML failings of their own. They were found to have been basing customer limits on ‘one off’ forms of finance, rather than sustainable income, while failing to act quickly enough to customers that showcased problem gambling behaviours.
In one case, a customer was allowed to create an account and deposit despite their proof of income, a bank statement, showing a negative balance.
That was the second time that the firm had faced a substantial fine, having paid £685,000 for a series of similar breaches back in 2021.
In March 2025, AG Communications were fined £1.4 million for similar failures.
The Aspire Global business arm allowed one of their customers to lose £6,000 inside the space of 48 hours, with only intervention when they reached their daily loss limit of £5,000 inside 24 hours.
Another customer was able to deposit – and lose – £7,000 inside 24 hours; this time with no intervention from a support agent, while a third was able to open accounts with AG operators despite having self-excluded.
Aspire Global were also a repeat offender, having been fined £237,000 back in 2022 for a series of AML breaches.
In May 2025, Spreadex were on the receiving end of the largest fine of the year so far.
The fixed odds and spread betting firm was sanctioned with a £2 million penalty for a number of licence breaches, including AML and social responsibility failings.
One Spreadex customer was able to deposit and lose £50,000 inside a month, with no source of funds check being implemented.